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Full Features

Anywhere Reviews: Full Features

Reputation management has never been easier that with Anywhere Reviews. Our solution is a comprehensive, easy to use review management system that will help you get more 5-star reviews, stop negative reviews, and improve your search rankings.

Landing Page Review Filter

Customers leave feedback by rating their experience using the familiar 5-star rating system. This is not the review – we use this as a filter to institute a dual track process to determine which customers we will ask to leave a review and which we will simply ask for their feedback.

Custom Review Page

Customers who leave a positive rating on your branded landing page are then taken to your review menu page where they may write reviews. We integrate with dozens and dozens of major and industry specific review sites and can also do a custom link to any site on the internet.

Guided Review Instructions

Prior to connecting to any review site, your customers are presented with short step-by-step instructions for every site we integrate with, so they know what to expect. Our Guided Review approach results in a lower abandon rate, higher completion rate, and more reviews for your business.

Negative Feedback Form

Customers who leave a low star rating on your branded landing page are not directed to the review menu. Instead, they are presented with a feedback form where they may express their displeasure with their recent experience which keeps them from venting online in the form of a negative review.

Attach an Offer

Optional for the Standard Edition, included with the Professional & Group Editions, this feature allows you to include a button for a special offer at the bottom of your review landing page. When customers click the get offer button, they are taken to your special offer, usually a coupon. If you order reminder cards from us your offer will also be on your reminder cards. This is a powerful marketing feature which both promotes more reviews and more repeat business!

Optional: Staff Page

Staff Pages are used to list individual employees with direct links to their personal review sites, as opposed to your company review landing page which links to review sites for the company itself. This option is intended for industries where both the company and individual service provider are often reviewed, such as with Real Estate Agencies & Agents or Doctor Groups & Doctors.

REVIEW GUARANTEE:

When you actively use our review management system, we guarantee you will get at least one new review each month, or that month is free!

Check out these Awesome Features…

REVIEW MONITORING

Get alerts when you have new reviews with a link to respond.

WEEKLY REPORTS

Get detailed PDF & web-based performance & trend reports.

MAJOR REVIEW SITES

Integrates with every major review site, like Google, Yelp, Facebook, and more.

INDUSTRY REVIEW SITES

Integrates with dozens and dozens of industry specific review sites.

NO CONTRACT

Month to month, cancel anytime. Our clients stay because it’s a great value that really works!

REVIEW GUARANTEE

Use our system and we guarantee you will get new reviews, or that month is free!

SEARCH ENGINE BOOST

Improve your search ranking, visibility, and conversion percentage.

RESPONSIVE DESIGN

Looks just as good, works just as well on smart phones & tablets.

ONLINE FORMS

Customer’s can sign themselves up, employees can send invites in bulk or one at a time.

AUTOMATED EMAILS

Email drip campaign sent over a 7 day period ensures customers follow through with completing reviews.

TEXT MESSAGES

Text message review invites link to your mobile landing page, high response rate and fast results.

REMINDER CARDS

Printed review invites, require no staff training or email collection. Take-home reminder gets people reviewing.

REVIEW STREAM

Share your latest positive reviews on your website. SEO-friendly rich snippet also boost search results.

SOCIAL MEDIA

Add like & follow buttons to your landing page. Auto-post latest positive reviews to your Facebook page.

MULTI LOCATION

Central landing page for brand consistency. Volume discount for individual locations.

MULTI LANGUAGE

Need Spanish? French? German? Multi-language button will translate main landing page elements.

Review Request Campaigns

 UsOthers
Unlimited Use of Review Landing Page
Email Signature Widget that Invites a Review
Printed Reminder Template and QR Code
Printed Review Invites for Offline Integration
Automated Email Invites and Follow Up
Customized Email Invite and Reminder Content
Text Message Review Invites
High Volume Plan for Email and Text
Customer Facing Email (& Text) Review Invite Web Page
Bulk Upload of Email (& Text) Invites

Review Management

 UsOthers
Custom Branded Landing Page
Supports Multi-Location Businesses
Staff Page to Review Employees
Embeddable Custom Branded Landing Page
Custom Branded Review Site Menu
Integrates with Dozens and Dozens of Review Sites
Different Positive vs Negative Review Track
Guides Customers with Review Site Instructions
Mobile Friendly Experience Throughout
Multi-Language Translation Available
Generates Reviews on Major Sites
Generates Reviews on Industry Specific Sites

Review Monitoring

 UsOthers
Monitors 3rd Party Review Sites for New Reviews
Sends Alerts when New Reviews Published
Alerts Include Review Info and Response Link
Multiple Recipients Allowed for Review Alerts
Includes Major and Industry Specific Review Sites

Review Marketing

 UsOthers
Embeddable Website Review Stream
Includes Reviews Gathered from Around the Web
Review Stream Filtering: Removes Any Review 3 Stars or less
Attach an Offer / Promotion to your Landing Page
Can Autopost New Reviews to Social Media
Add Social Media Like / Follow Buttons

Detailed Reporting

 UsOthers
PDF and Web-based Performance & Trend Reports
Detailed Reporting of New Reviews and Activity
Multiple Recipients Allowed for Reports
Scheduled Reports Sent Weekly, Fully Customizable

Frequently Asked Questions

How does the 14 day Free Trial work?

Simply select which plan you would like and click the “Start Free Trial” button to begin and enter your information to set up your account. Your credit card will not be charged at this time. Shortly afterwards, you will receive a set up link where we will gather the information we will need to set up your custom review landing page. Once your landing page and account tools are created, you may begin using the system right away to start getting more reviews! At the end of the 14 day period, your card will be charged and you will begin your first full month. You may cancel at any time. Please note, for multi-location orders, only one location will receive the 14 day free trial. After the trial period for the one location, all locations will begin their first full month of Anywhere Reviews.

How soon before I see results?

The faster you start using the system, the faster you will start seeing results. Start using it as soon as it is ready. Go back and call your recent customers and ask if they had a good experience, would they be willing to share that? Tell them that you will be sending them an email with a link to write a quick review and to look for it. Then send them all email review invites. Next, starting today, make it a policy to ask all of your current customers every day if they would be willing to share their experience. Give them a reminder card and send them an email invite (and a text invite if you have them). You will start to see positive results very quickly!

Remember, if you want more reviews, you have to consistently start inviting more people to review you. Our system makes it very easy for you to ask for reviews and makes it easy for your customers to write reviews.

What works best, reminder cards, email, or text?

The type of business you operate will play a part in determining what methods you will use to invite customers to review. For example, restaurants often do not collect email but they have waitstaff who interact with many customers every day. Typically they will have the waitstaff ask the customers to leave a review and point out that they can get a special coupon if they visit the review page, as they hand everyone at the table a reminder card. Car dealerships, on the other hand normally obtain both the customer’s email address and cell phone number. They have the salespeople ask for a review and follow up by sending both an email and text invite.

The more ways you ask for a review, the more effective it will be. You should always have someone ask in person to start with. Then hand out reminder cards, if that is practical for your business. Next, send the email invite if you have an email address and if you also have permission to text them, send a text invite if you have that on your plan.

Reminder cards are an effective low-tech way to leave people with a physical reminder to leave a review that they may reference later. They are available for purchase to both editions. You may also print up your own reminders to give your customers. They are tried and true and they work.

Email invites are highly effective because they provide a direct link to your review landing page where customers can leave reviews. There are also 3 different email reminders that are sent over a 7 day period, further increasing your conversion rates for reviews.

Text invites are only available with the Professional Edition. They are extremely effective because they are both instant and the link sent connects your customer’s smart phone to your mobile review landing page. Using both email invites along with text invites is the most effective automated way to get the highest conversion rates for more reviews.

How does the Review Guarantee Work?

When you actively use our review management system, we guarantee you will get at least one new review each month, or that month is free! To actively use our system, you must invite new customers to leave reviews each month. We define active use as using 20 email invites in one month or 10 email plus text invites in one month.

Reviews are about more than just how many and what is your star rating. How recent your reviews are matters for two very important reasons. First and most importantly, 44% of consumers say that a review must have been written within 1 month to even be relevant. Second, having a regular stream of current reviews help you with search engine positioning.

Can people still leave a review if they give you a negative rating?

Yes. There is no way to prevent someone from leaving a negative review who is absolutely determined to do so. They can always search for your review sites directly (on Google, Facebook, Yelp, etc.) and leave a review. As a result, we include a link at the very bottom of the feedback form that will allow them to continue to the review menu. However, almost everyone who leaves a negative review does so for one of two reasons. First, they simply are looking for an outlet to express their complaint. Second, they believe something is wrong and they want it addressed. Solving for these issues will prevent the vast majority of negative reviews from ever happening. Anywhere Reviews provides a way to do that with our feedback form instead of having them write a negative review. It works.

Can you get rid of my bad reviews?

Companies that give you the impression that they can remove your bad reviews from the internet are lying to you. Nobody can get rid of your bad reviews. But there are different strategies to deal with them. Companies that make those false claims do it the wrong way, and can potentially harm your business. Anywhere Reviews does it the right way.

Negative reviews are not normally taken off the internet. They show up in search results for two simple reasons; first, because they are relevant and second, because there is not much other content to display that is both recent and relevant. The best strategy to manage them is to minimize their impact. This is done by providing the search engines other things to show instead, so those negative results get “buried” further and further behind in the search results.

Beware: there are companies who will try to “bury” bad reviews by posting lots of fake good reviews and other fake positive content about your business. This is a very dangerous tactic and almost never works in the long run. Search engines are trusted because they deliver relevant search results to their users. To the degree that the search results are fraudulent or misleading, this hurts the search engine’s credibility. As a result search engines such as Google or Bing sometimes punish businesses who engage in fraudulent strategies to game search results. They do this by lowering your position in their search results. They can even remove your business from their search results altogether. Not worth the risk!

Fortunately, the right way is the easy way! Anywhere Reviews helps you to flood your business with positive reviews (real, legitimate reviews) while at the same time, stopping more negative reviews before they happen! Over a relatively short period of time, your older bad reviews will naturally be further and further down in your search results due to the volume of fresh, relevant content. Furthermore, your bad reviews will actually become less relevant because as a percentage of your customers, they are now outliers and not typical. This further minimizes their impact.

Is there review monitoring for every review site?

Whether or not review sites allow third party applications to monitor them is up to the review sites themselves, not Anywhere Reviews. We provide review monitoring for all sites that allow it. As more sites open their architecture to allow review monitoring, Anywhere Reviews works to incorporate those changes as they become available. Also, review monitoring applies to your business listing, not you staff page if you have one. However, for your employees keep in mind that most review sites themselves already provide email notification to the individual when new reviews are received.

What industries do reviews work best for?

When you think reviews, certain industries may come to mind right away for you… perhaps car dealerships, restaurants, or hotels. Online reviews are very common in many industries and in addition to the major sites you probably already know (Google, Yelp, Facebook), there are dozens and dozens of industry specific review sites as well.

If you think reviews don’t matter to your type of business – your wrong. Reviews are coming. They are coming to every type of business and if they are not very popular with your type of business right now, they will be soon. It is far better to be ahead of this trend than behind it. Reviews help all types of businesses and organizations, big or small. They affect their search results and help them gain new customers.

Here is a list of different business types and how they are using Anywhere Reviews to get new business right now!

My industry doesn't get many reviews. Do I still need this?

That’s a great question! If you are in an industry where there are not presently very many reviews in the search results for your area, you have a huge advantage! Reviews are coming and you have the opportunity to easily and inexpensively do something to make your business really stand out compared to your competitors in the search results. Reviews can have a dramatic effect on search results. This is known as Local SEO. Positive reviews are the most cost effective way to drive more business.

Anywhere Reviews is for all types of business or organizations that have users (customers, clients, patients, members, students, etc.) who may at some point decide to leave you a review somewhere online (Google, Yelp, Facebook, and scores of industry specific review sites). That’s pretty much everybody.

How do reviews affect search results and what is local SEO?

SEO stands for Search Engine Optimization. It refers to the practice of making sure that the content, structure, and keywords in your website help it to be found in search engine results. However, that is not how most search is done today. When most people search for a new business or service now, they do what’s known as location-based search. A typical search would be something like dentists in Fort Lauderdale, seafood restaurants near me, bankruptcy lawyers near West Palm Beach, or Chevrolet dealers near me. In fact, more search is performed on mobile today than any other method and the most popular append to search terms is “near me.” The results that are returned are for business listings first (not actual business websites), and typically include a map and a link to more map based results. This is location based search (local search) and enhancing your presence there is known as Local Search Engine Marketing, or Local SEO.

Reviews play a critical role in how most businesses attract new customers today. This is primarily due to the fact that virtually everyone these days uses local search to find the new business they are looking for, and every major search engine displays reviews in their results. If you have no reviews or poor reviews, you are significantly less likely to get called. By using Anywhere Reviews to get more reviews, you can enhance your local search in three ways:

  1. Higher Ranking – reviews are one of the factors that search engine algorithms use when determining ranking, and it is clearly becoming more important to them. They take into account your review volume, review scores, and how recent your reviews are. Anywhere Reviews improves all three factors.
  2. Better Visibility – when the search results come back, how would you rather have your listing be displayed:
       Your Business Name
       or
       Your Business Name
       
    4.8 ⭐⭐⭐⭐⭐ (87 reviews)
  3. Higher Conversion Rates – Get more clicks to your website, calls to your business, and visits to your location. Positive reviews have a dramatic impact on your conversion rate and the more you have, the higher your conversion rate will be.

All I care about is Google. Does anything else really matter?

A common mistake is to focus exclusively on Google. They dominate search and have their own review platform, so focusing on Google only seems natural. However, reviews affect your ability to acquire new business in two distinct areas: Search and Research.

While Google may account for about two thirds of all search engine traffic, that also means that about one third is controlled by others. That one third matters, too! Both Yahoo and Bing use Yelp reviews in their search results. The iPhone is the most popular smart phone on the market and Apple Maps also uses Yelp reviews in their location search results. Beyond all this, many people don’t use search engines at all and instead search for businesses on Facebook! Still others may go about finding a new business in a completely different way – they don’t search, they research. Instead of searching for “restaurant near me” they may search for “restaurant review sites” and be taken to any number of restaurant (industry-specific) review sites!

If it all seems a bit much, that’s where Anywhere Reviews can help! We link to all your review sites (even custom one’s) and it’s all taken care of for you.

Is there a limit to how many times your landing page can be used?

There is no limit to how many times your branded landing page may be used. You may direct customers to use it (by handing out reminder cards, for example) as many times as you like. There are, however, limits on how many email invites or text invites you may use in a given period, depending on the edition and plan you have selected.

How many reviews do I need? What's a good score?

There is no one correct answer for this. As different industries begin to discover just how much reviews affect their ability to acquire new customers (pro or con), they begin to take reviews seriously. As they do, both the average review scores and review volume for their industries begin to rise. You want to be towards the top end of that spectrum, both in terms of average score and in terms of recent volume. Also, the platform used can make a difference. For example, Google and Facebook tend to have higher scores than Yelp, for a variety of reasons.

When it comes to your average score, at a minimum, you want your score to be in the 4-star range. For some industries, where many competitors may already have had a review management system in place for some time, such as for restaurants or car dealerships, a score of anything less than a 4.5 is problematic. If your score is in the 3.9 range or below, you are likely losing business because of this. If your score is non-existent, you have an opportunity to easily raise your profile in the search results. Unfortunately, you are also at risk of having just a few bad reviews define your business online.

When it comes to the number of reviews, you must have both volume and recent reviews. As far as volume is concerned, it is relative to the size of your business. If you see a lot of customers, but have a low number of reviews, your business has a problem. Satisfied customers are perfectly willing to write reviews, as long as you have the right system in place to help them. As for recent reviews, the older a review is, the more people discount it. A review that is a year or even six months old is not looked upon as a reliable indicator of how someone’s experience is likely to be today. Indeed, in a recent study, 44% said that a review must have been written within one month to be relevant, so the real question becomes how many new reviews do I need each month? That requires a process.

Will happy customers really write reviews?

Yes they will! Something we hear a lot of is that unhappy customers are far more likely to write reviews. There is some truth to this. While dissatisfied customers may be more motivated to actually write reviews, most businesses do a great job with their customers and have way more happy ones than unhappy ones. In fact, Anywhere Reviews gives you a method to keep those unhappy customers from writing bad reviews. But what about the other half of the equation? Why don’t happy customers write more reviews? There are three reasons for this, which Anywhere Reviews solves:

  1. Problem: They never thought about it.
    They entered your business expecting good service and they received it. And then they left. The thought of leaving a review about this simply never crossed their mind. Anywhere Reviews identifies your happy customers and floods your Review Funnel with invitations to review.
    Our Solution: Ask Them
  2. Problem: They forgot.
    While your customers may have had a great experience and even told you they would be happy to write a glowing review, once they left, they resumed the hundreds of other priorities in their lives. Despite their best intentions, they simply forgot. Anywhere Reviews provides tools for both reminders and automatic follow up.
    Our Solution: Remind Them
  3. Problem: It was too difficult.
    Some customers actually make the effort to go to a review site only to discover that it is not obvious what to do and so they give up. Anywhere Reviews provides easy step-by-step directions for every review site to guide your customers through the review process.
    Our Solution: Guide Them

Happy customers are perfectly willing to write reviews for you, provided you have the right system in place for them to make it easy!

Why does Anywhere Reviews cost so much less?

There are many companies out there that offer reputation management services. Typically, you must call and speak to a sales representative to get a price, only to find out it costs hundreds and hundreds of dollars per month and requires a minimum 1 year contract! We sell our solution directly to you online through our website, eliminating the need for an expensive, commissioned sales structure completely.

Other companies make the process seem very complex and mysterious, but assure you that they have highly qualified experts to work on your account. Often these “experts” are just low-paid outsourced labor (often not based in the United States) who post responses to your reviews or worse, post fake content about your business in a misguided attempt to try to “bury” bad reviews. It’s not unusual for us to hear, “We are getting a better result with Anywhere Reviews for $59 per month than we were getting with our old company for $599 per month!” Yeah, we know.

The process is not mysterious… it’s actually very straight forward. We believe that the way to grow a business is by delivering a superior product at a lower price. We publish our pricing right on our website for everyone to see. We believe we need to earn your business and deliver good service each and every month, not just at renewal time – that’s why we have no contract. Clients stay because they see the value and want to, not because they are stuck in some long term contract. We automate much of our process and provide you with the tools to easily manage the rest. We beat their pricing by providing a better product, built with better technology, and sold through a more efficient and direct sales process.

Is there a contract? How do you cancel?

We do not have a contract and there is no minimum term. Anywhere Reviews is a month to month service and can be cancelled at any time. You can also upgrade or downgrade plans or add or remove components – just contact support. The written request must be from an authorized account owner and be received two business days prior to your next billing cycle.

Which plan should I get?

Review Sites: If you only plan on using 3 review sites then the Standard Edition is fine for you. Most people will use Google, Facebook, and Yelp but you can use any 3 reviews sites including industry specific sites. We advise that everyone should be using Google and Facebook at a minimum because of their dominance in search and social media. Yelp is optional as it is more prominent in some industries than others, and Yelp also discourages businesses from asking people to leave reviews. If you plan to use more industry specific review sites, you will need the additional capacity that the Professional Edition offers.

Invites: How you plan to invite your customers to leave reviews will also be a factor in determining which edition is best for you. Reminder cards are an effective low-tech way to leave people with a physical reminder to leave a review that they may reference later. They are available for purchase to both editions. You may also print up your own reminders to give your customers. Email invites are highly effective because they provide a direct link to your review landing page where customers can leave reviews. There are also 3 different email reminders that are sent over a 7 day period, further increasing your conversion rates for reviews. Text invites are only available with the Professional Edition. They are extremely effective because they are both instant and the link sent connects your customer’s smart phone to your mobile review landing page. Using both email invites along with text invites is the most effective way to get the highest conversion rates for more reviews.

Attach an Offer: If you plan to use this feature, this may factor into your decision. It is included with the Professional Edition and is a $19 option for the Standard Edition.

Social Media Features: The Professional Edition includes the options for the social media connect bar and also social media auto-posting of reviews. The Standard Edition does not include social media features.

Multiple Locations: If your business has more than one store or location, then you should get the Group Edition. The Group Edition is the same as the Professional Edition except that it supports multi-location businesses, and is less expensive than subscribing to the Professional Edition for each location you have.

What additional charges are there?

Attach an Offer: Included with the Professional & Group Editions, optional with the Standard Edition for $19 per month.

Staff Pages: These special add-on pages are optional for all editions. The Staff Page is good for up to 24 employees and is $29 per month. For the Group Edition, each location would need it’s own Staff Page. You may need to have your staff page updated periodically due to employee turnover. Once your initial Staff Page is set up, there is a charge of $7.50 when you make a request to have your staff page updated.

High Volume Email & Text Plan: Only available for the Professional & Group Edition for $39 per month (and per location for the Group Edition).

Reminder Cards: These are available for purchase for both editions. The cost is $45 for 500 reminder cards, $125 for 1500  reminder cards, or $295 for 5000 reminder cards. You are not required to use our reminder cards – you are free to print up whatever reminder materials you deem appropriate. We have found this method to be effective and provide this service as a convenience.

Can you change plans?

You are free to change plans or add or remove options at any time – just contact support! You may also cancel your service at anytime. Anywhere Reviews is a month-to-month service with no contract. Customers choose to stay with our review management system because it is both the most advanced system anywhere and it is also the most cost effective – by far! We earn your business every month. We don’t need to force our customers into long-term contracts.

How does Group Edition work?

The Group Edition is the same as the Professional Edition except it offers a volume discount for businesses with more than one location. It starts at $129 (a $50 base price plus $79 for the first location) and all additional locations are just $79 instead of the $99 that the Professional Edition costs. Additionally, the Group Edition comes with a company landing page, so each location is directing their review invites to a single central landing page, which reinforces your corporate brand. From there, they select which location/store they visited, which takes them to that specific location’s review landing page.

What is the High Volume Email/Text plan?

Both editions come with email invites. The amount included is 100 email invites every 7 days. The Professional Edition also comes with text message invites. The amount included is 200 per month. Text message invites are not available for the Standard Edition.

Some businesses who see a high level of customers per day may need a larger allotment of email and text message invites, such as physician groups, auto dealerships, hotels, or retail stores. The High Volume Email & Text Plan is available for those who are using the Professional or Group Editions for $39 per month (per location). It increases the email allotment to 500 email invites every 7 days and increases the text message allotment to 1000 per month.

How does Attach an Offer work?

The Attach an Offer feature is included with the Professional & Group Editions and is available as an option with the Standard Edition for $19 per month. This feature allows you to include a special offer at the bottom of your review landing page. No review is necessary for customers to claim the offer. When customers click the offer, they are taken to an image, usually a coupon, which they may print to redeem with you at a later time. Alternately, if you already have a specials page on your website, we can also link the “Get Offer” button on your review landing page to open your website specials page.

If you order reminder cards from us and you also are using the Attach an Offer feature, your offer will also be referenced on your reminder cards. This is a powerful marketing feature which both promotes more reviews and more repeat business!

What are Staff Pages? How do they work?

Staff Pages are special add-on pages that are optional for all editions. The Staff Page is good for up to 24 employees and is $29 per month.  For the Group Edition, each location would need it’s own Staff Page. You may need to have your staff page updated periodically due to employee turnover. Once your initial Staff Page is set up, there is a charge of $7.50 when you make a request to have your staff page updated.

Staff Pages are used to list individual employees with direct links to their personal review sites, as opposed to your company review landing page which links to review sites for the company itself, not the individuals. A typical example would be a Real Estate Agency. The review landing page may link to the Agency’s Google review page, Facebook review page, and Yelp. The Staff link will open the Staff Page which will list the individual real estate agents. Under their names will be direct links to their individual review sites, where clients can review the individual agent. People often review the agent once they have reviewed the company. The individual agents may have review sites set up on Realtor, Zillow, Trulia, or other industry-specific review sites. Please note that the review monitoring feature is for the company account and not for the individual employees, though most review sites do send them alerts when they receive new reviews.